But, it can also indicate a hardware issue too. If that card also goes unrecognized, it could be a hardware problem, one related to yourcard reader. However, while the phone is running hot, its best to turn off the phone and let it cool down first. However, there are a few things to try and look into before all hope is lost. Follow us on Twitter @VZWSupport. A few people have run into a problem where the Moto G simply refuses to turn on. Especially if youre using the full potential of CPU. It will work with pretty much any standard charger you may have lying around, but some people have reported problems with the phone rebooting when they plug it in, or refusing to charge when the battery runs down. This help content & information General Help Center experience. A lot of people have encountered an issue with making calls where the volume seems to be very low. This test will help Customer Care diagnose the problem. Go to Settings > Network & Internet. Make a perfect choice for yourself by comparing Moto E5, Moto E5 Play and Moto E7 Plus on the basis of their specifications and features on our compare mobile phones page. If that doesnt work, ensure Airplane mode isnt active. The consent submitted will only be used for data processing originating from this website. How to troubleshoot no calling issue on Moto G5plus with Consumer Cellular? Factory resetting. How do you fix it? Unfortunately, this means that the phone might be locked to that carrier. Find and tap the Software update option. Founded in 2008 as Wind Mobile by the telecommunications company . Disable background apps. This is a really common bug for Moto G owners, but its not confined to this model of phone. Press the "Preferred sim card" option. Other than slow charging, I have found no solution for the overheating issue. Some Moto G users found that having them lock the phone again worked. This bug could be related to another app that tries to sync or backup your contacts. What to do if Moto G5plus has mobile network not available issue? If the OEM Unlock button is greyed out, it is likely a network connection issue. Click here to check carrier compatibility. There are some things worth trying, but backup your contacts first. I've tried the following: 1. If your SIM card is brand new, it may need to be activated before being used. Heres how to reset your Androids network settings: Open the Settings menu > Select a system > Activate the Reset options > Reset Wi-Fi, Bluetooth, and Mobile > Reset the settings by pressing the Reset button. Find the About device or About phone option. Try restart. Is there an easy fix? However, dont forget the updates and how they tend to break devices left and right. This could occur with a specific app, the phone dialer, or without an obvious pattern. In 2020, the company announced its first Android phone with a stylus, which mitigated the burden of buying a flagship Samsung phone for users who needed a stylus. Tap the Wi-Fi Calling switch to turn WiFi Calling off or on. Use a medical alcohol and cloth to clear the mic and speaker. Theres a possibility this is caused by a third-party app. If the sound issues emerge in video streaming apps (e.g. It seems to be completely dead and doesnt respond to key presses. If youre facing issues with your phones LTE connection, you can try a few simple fixes like toggling airplane mode and rebooting before contacting your carrier to check for further help. With one SIM card slot, the Motorola Moto G6 (XT1925-6 32GB) allows download up to 300 Mbps for internet browsing, but it also depends on the carrier. Quite a few people seem to have run into a problem where the keyboard randomly disappears when it shouldnt. Once you see the Android with the exclamation mark, press and hold the Power button and, while holding it, single-press the Volume Down key. The Moto G Stylus series is perfect for anyone who doesnt want to splurge on an expensive Samsung. If there is a newer OS version available, install it. Turn off your Moto G, then remove the SD card and reinsert it. 10+ Potential Issues and Solutions, Why Does Your Phone Say Emergency Calls Only? 01-05-2022 If youre traveling to a new area, check your carriers coverage map. Lets start with the most prominent problem we run into during the research. This article has been viewed 22,003 times. Specifications Moto E6s Samsung Galaxy Note 8; Price 7,999 67,900: Display: 6.1 inches (15.49 cm) 6.3 inches (16 cm) Camera: 13 MP + 2 MP And 8 MP: 12 MP + 12 MP And 8 MP You will have to send in your device to get it checked out. If youre having a problem getting Android Auto Wireless to work, its best to set up a wired connection first. However, whats the use of two SIM cards if you dont have the network coverage? Read more Problems with contacts, keyboard, signal loss, and more, Problems with freezing, battery life, camera, and more, Problems with LED, rattling, rebooting, and more, Problems with Wi-Fi, reset menu, calls, and more, What is NFC? Press the power button and then tap and hold. Press and hold the Power button and the Volume Down key until the device starts. Not only that but unlocking your phone will not violate your warranty. 4. The Cityman's movie claim to fame . Before making it to the U.S., this budget smartphone was already on sale in select overseas markets. My moto g6 stops getting signal after each update. Restart the Phone Any time an issue crops up with an Android smartphone, the first and simplest step is to just start over. Text and data work fine. Disable Always On for Mobile Data in Developer options. Step 2: Tap on the 'Incoming Calls' option and then on behavior. You will be asked to enter your PIN if you have one. Don't worry because there are a few simple tricks you can try to solve this! Before taking any more advanced steps, make sure its not just Airplane mode being turned on and preventing you from making phone calls. (Note:Motorola released update 174.44.1.en.US. Digital Trends Media Group may earn a commission when you buy through links on our sites. Try another SD card, if possible. The procedure should start and it will last for approximately 10 minutes. Also for: Motoe5, Moto g6, Moto e5 plus. Take out, clean, and reinsert your SIM card to refresh that connection. Select Advanced Calling. Tech, CNN, Fox News, Lifehacker, and Christian Science Monitor. % of people told us that this article helped them. Assuming youre running Marshmallow, turn the Moto G off. If the option still doesnt show up, contact the network carrier. Touch a network to connect. Either users are unable to connect or the Wi-Fi is turning off and on constantly. Wait a couple of seconds and turn it back on. With Select 5G Unlimited plans. Clear search And, at the bottom, you can find the detailed instructions for more complex steps. Select Connections. Mobile payments arent an option or stopped working after a software/app update. I replaced with a Moto G Power 2021. Starting any troubleshooting procedure by turning off and on your gadget is the best way to go. This section has been deleted. If none of those options work, consider visiting an Apple Store. ATTDanW. If you're wondering what the "Power" tag signifies, it's Motorola's way of branding smartphones with larger than average battery capacity. Open the setting menu. If you have a hybrid connection, you might want to. As Ann154 mentioned, "Mobile Network not available" means the phone is unable to connect to a data signal. Settings mobile network Network operator choose Automatic 2. In that case shine a bright light on the light sensor on the front of your Moto G and the screen should brighten enough for you to see it. Call your phone (don't know if this is necessary) but my phone didn't go to voice mail. Some people link it to haptic feedback on the keyboard. I called Asurion to get another replacement, but they dont have a 32gb version available to send me just the 16gb droid maxx, which is not an option for me. The status of VoLTE and Wifi calling should be shown there. 5. The lock screen reports charging slowly, and indeed it does: only about 10% every 30 minutes. Here are some solutions we gathered along the way: in spite of more than capable chipset and RAM (for its price range, of course), the Moto G6 users reported lots of freezes, lags, and stutters both during the standard use or while gaming. Fill out the form at Unlockbase.com, and the unlocking code will be sent to your email address. Make sure that your router firmware is up to date. The most likely cause is a loose button. Once youre done, your LTE connection should be back to normal. This is what the values should look like: Name:VerizonAPN: internetProxy: Not setPort:Not setUsername:Not setPassword:Not setServer:Not setMMSC:http://mms.vtext.com/servlets/mmsMMS proxy:Not setMMS port:80MCC:310MNC: 012Authentication type:Not setAPN type: Not set or Internet + MMSAPN Protocol:DefaultBearer:Not set. If you still cant connect to the mobile network, try activating and disabling the Airplane mode. This will just remove temporary files, and it can often help your phone to run better, especially after an Android update. Once youve arrived, check whether your SIM is still active. Release the Power button when the logo appears, but continue to hold the Volume Up On the Android recovery screen, use the Volume Down button to navigate down to wipe data/factory reset and press the Power button to select it. VoLTE, or Voice over LTE, is how our phones and carriers transmit our voices during a call, and if you have a modern phone, you're probably already using it. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/a\/a2\/Fix-Mobile-Network-Not-Available-Step-1.jpg\/v4-460px-Fix-Mobile-Network-Not-Available-Step-1.jpg","bigUrl":"\/images\/thumb\/a\/a2\/Fix-Mobile-Network-Not-Available-Step-1.jpg\/v4-728px-Fix-Mobile-Network-Not-Available-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"